DELIVERY
- how much will shipping cost? delivery is free on orders over R950; orders under R950 incur a nominal delivery fee of R150
- how long will it take for me to receive my order? please note that during peak season (November and December) your order will be delivered to you in approximately 7-10 working days from order placement and payment received. Please note that our Dispatch Team will be working as quickly as possible to get your order on its way to you, and that our couriers will also be working at capacity during peak season – for this reason we allow for additional working days for your order to reach you. As soon as your order leaves our warehouse, you will start to receive shipping notifications along with a tracking number to track your order online. As always, our Customer Service team are available to assist you should you require, and can be reached on info@keter.co.za / 060 641 9905
- how do preorders work? if an item is on ‘ preorder’, this means that the stock has not yet arrived in South Africa, but we have confirmed shipments on the water from our overseas manufacturers. this functionality allows our customers to secure stock of their chosen item in advance of its arrival, and before stock sells out.
- how will I know where my order is? upon your order leaving our dispatch centre you will receive an email notifying you of dispatch, thereafter you will receive email notifications from our courier partner as to where your order is in transit.
- I have received my order, what if I need to return it? kindly refer to our returns policy, or contact us for more info.
- we only offer delivery within the borders of South Africa