DELIVERY
- how much will shipping cost? delivery is free on orders over R950; orders under R950 incur a nominal delivery fee of R150
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how long will it take for me to receive my order? average delivery time to Main Areas is approximately 3-5 working days from dispatch; Outlying areas 5-10 working days from dispatch. Note that dispatch takes place once orders have been paid for in full – if paying via EFT (bank deposit), funds need to reflect in our account before dispatch takes place. As soon as your order leaves our warehouse, you will start to receive shipping notifications along with a tracking number to track your order online. As always, our Customer Service team are available to assist you should you require, and can be reached on info@keter.co.za / 060 641 9905
- I need to delay delivery for a later date, is this possible? Yes, we can accommodate delayed deliveries - please ensure you notify us of this requirement at the time of placing your order so that we may make the necessary arrangements with our dispatch and courier teams. If no notification is given to us at the time of placing your order and we have already dispatched your consignment and have to re-route your order back to our warehouse, you may incur redelivery fee(s).
- how do preorders work? if an item is on ‘ preorder’, this means that the stock has not yet arrived in South Africa, but we have confirmed shipments on the water from our overseas manufacturers. this functionality allows our customers to secure stock of their chosen item in advance of its arrival, and before stock sells out.
- how will I know where my order is? upon your order leaving our dispatch centre you will receive an email notifying you of dispatch, thereafter you will receive email notifications from our courier partner as to where your order is in transit.
- I have received my order, what if I need to return it? kindly refer to our returns policy, or contact us for more info.
- we only offer delivery within the borders of South Africa